There are some cases where a project just runs smoothly. The brief comes in, the quote is accepted (or isn’t even asked for), the work is delivered, and everyone is happy. In many cases, these are some of the most rewarding projects to work on because you don’t have the ongoing wrestling which can often degrade a relationship, and the quality of a project.
So, what is it that makes some projects run smoothly, while others become an utter nightmare? Well, it’s trust. And expectations.
The client needs to trust that the work being delivered is of top quality and most applicable for the given brief – there should be no second guessing. There’s a reason why you’ve hired a professional to do the job. If you want your friends’ daughter to whip up the job in her spare time, then feel free to question her abilities, but if you’re not the expert then don’t meddle in the space.
Managing expectations is the role of the supplier – the person doing the work. You need to be clear to the client as to what will be delivered and any caveats that they should be aware of. And if they trust that you are not blindsiding them, then you should all be on the same page.
Each party (client and supplier) has a role to play, but if you each play your part then things will run much better, everyone will be happy, and it will probably cost less as well!
